User's Guide

CREATING AN ACCOUNT (SIGN UP)

To buy Tokyo Auto Salon 2025 tickets, you first need to create an account with SAN-EI Ticket Service.
Follow the steps below to create an account (sign up).
* Those already having a SAN-EI Ticket Service account may go to the next step “Buying Tickets” by signing in (logging in).

1) Tap “Sign Up” in the homepage otherwise tap the human-shaped icon at the top of the page.

2) Enter your details and tap the “Create” button.

* Password must be a combination of upper and lower case alphanumeric characters.
* Upon completion of registration, you will be redirected to the SAN-EI Ticket Service “My Account”.

BUYING TICKETS

1) Tap the banner with the date you want to visit. Enter the quantity and tap “Add to Cart”.

2) Confirm that the order details are correct and tap the “checkout” button to go to the next step.

* You need to log in to SAN-EI Ticket Service before proceeding with the purchase procedure.

3) Enter billing address and payment details. Tap “Pay Now” to complete the payment.

4) Purchase complete.

Upon completion of your order, an order confirmation email will be sent automatically to your registered email address.

USING MY TICKET TO ENTER THE SHOW

1) Log in to “My Account (human-shaped icon)” at the top of the SAN-EI Ticket Service homepage.

2) Tap “View Order Details” and then “Open Ticket” on the next page.

Those without a smartphone may click “Open Ticket” on computer to download the ticket with QR code in a PDF format. Print off the PDF and show it at the entrance.

3) Enter visitor (your) details.

Your ticket will be activated after registering the visitor details.

4) Access the ticket (QR code) on your smartphone.

The ”Show Ticket” button is activated only on the day of the show (at 0:00 midnight JST). It is greyed out until then.

5) Show your ticket (QR code) at the entrance.

The gate staff scans the QR code, and your smartphone will get a digital stamp indicating that the ticket has been used.

TRANSFERRING TICKETS TO OTHERS

1) Tap the “Transfer” icon on the ticket page.

2) Tap the “Transfer” button.

3) Choose how you would like to transfer via either instant messenger (LINE, Messenger or WhatsApp) or email.

4) Send the ticket to whom you are transferring it.

■ Refund and Exchange

No refunds will be given for purchased tickets unless the show is cancelled. No exchange or return on the purchased tickets will be accepted either.
You must read the Refund Policybefore purchasing tickets. Ticket purchasers are deemed to have read, understood and agree to the Refund Policy.