Refund Policy

NO REFUNDS WILL BE GIVEN FOR PURCHASED TICKETS unless LUFT TOKYO is cancelled.

No exchange or return on the purchased tickets will be accepted either even if you purchased tickets with wrong date or the wrong number of tickets.

※Refunds will be made only if LUFT TOKYO is cancelled.

In this case, it takes about 2-3 weeks from the announcement of the cancellation until info on refunds is emailed to you. Refund instructions will be sent to the email address registered with SAN-EI Ticket Service.

The exact date of refund depends on the credit card company. Contact the credit card company with which you used to purchase your ticket.

Those who chose non-credit card payment must complete the refund process within the specified period, as there is a deadline.